Overview
This website is operated by SAAI RETAIL OÜ. Throughout this website, the terms “we”, “us” and “our” refer to SAAI RETAIL OÜ. By using outdoorchoice.co.uk, browsing our website, or placing an order with us, you agree to be bound by these Terms and Conditions, together with any policies referenced on this website.
These Terms apply to all users of the website, including visitors, customers, merchants, vendors, and anyone else who accesses or uses the website or our services.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase products from us.
We may update, change, or replace parts of these Terms from time to time by publishing the updated version on this page. It is your responsibility to review this page periodically. Continued use of the website after changes have been posted means that you accept the updated Terms.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products to you.
Section 1 — Online store terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given consent for any minor dependants to use this website.
You must not use our products, website, or services for any unlawful or unauthorised purpose. You must also not violate any laws applicable in your jurisdiction, including intellectual property and copyright laws.
You must not transmit viruses, malware, worms, or any other code that may damage, disrupt, or interfere with the website or its services.
Any breach of these Terms may result in the immediate suspension or termination of your access to our services.
Section 2 — General conditions
We reserve the right to refuse service to any person, for any reason, at any time, where permitted by law.
You understand that certain information you provide, excluding payment card information, may be transferred over different networks and adapted to meet technical requirements of connected systems or devices. Payment card information is always encrypted during transmission.
You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the website, service, or access to the service without our prior written permission.
The section headings in these Terms are included for convenience only and do not affect the interpretation of the Terms.
Section 3 — Website information
We aim to keep the information on our website accurate, complete, and up to date. However, we cannot guarantee that all information available on the website will always be current, complete, or free from errors.
The information on this website is provided for general information purposes only. You should not rely solely on website content when making decisions without checking other relevant and more up-to-date sources where appropriate.
Some information on the website may be historical and is provided for reference only. We may update or modify website content at any time, but we are not obliged to update all information unless required by law.
Section 4 — Changes to services and prices
Product prices may change without notice.
We reserve the right to modify, suspend, or discontinue any part of the website, service, or product offering at any time, without prior notice.
SAAI RETAIL OÜ shall not be liable to you or to any third party for any price change, modification, suspension, or discontinuation of the website or services.
Section 5 — Products and services
Some products may be available exclusively online through our website. These products may have limited availability and are subject to our return and refund conditions, as set out in our Returns and Refunds page.
We make every reasonable effort to display product colours, images, descriptions, and details as accurately as possible. However, we cannot guarantee that your device or monitor will display colours exactly as they appear in real life.
We reserve the right to limit the sale of our products or services to any person, region, or jurisdiction, where permitted by law. We may also limit quantities available for purchase on a case-by-case basis.
Product descriptions, availability, and prices may be changed at any time without notice. We also reserve the right to discontinue any product at any time.
We do not guarantee that any product, service, information, or other material obtained through the website will meet your expectations, or that all website errors will be corrected immediately.
Section 5a — Warranty and statutory liability for defects
Our products are covered against manufacturing defects. This does not include damage caused by normal wear and tear, misuse, incorrect handling, accidental damage, or use that is not in line with the product’s intended purpose.
If you believe your item has a manufacturing defect, please contact us with your order number and a clear description of the issue. Depending on the circumstances and your statutory rights, we may offer a repair, replacement, or refund.
Separately from any voluntary warranty, your statutory rights remain unaffected. The statutory warranty period is two years from receipt of the goods and applies to defects covered by applicable law.
Section 5b — Right of withdrawal
Consumers have the right to withdraw from a purchase within 14 days without giving any reason. The withdrawal period begins on the day you, or a third party chosen by you who is not the carrier, receives the goods.
Further information, including the model withdrawal form, can be found on our Statutory Right of Withdrawal page.
Orders may usually be cancelled within 24 hours after being placed, provided they have not yet been processed for dispatch. After this period, your statutory 14-day right of withdrawal from receipt of the goods remains available.
Unless the item is damaged, defective, or otherwise covered by your statutory rights, return shipping costs are the responsibility of the customer.
Section 6 — Billing and account information
We reserve the right to refuse, limit, or cancel any order placed with us. This may include orders placed by the same customer account, the same payment card, or the same billing or shipping address.
If we change or cancel an order, we may attempt to notify you using the email address, billing address, or contact number provided at the time of purchase.
You agree to provide accurate, complete, and current purchase and account information for all orders placed through our website. You also agree to keep your information updated so that we can process your orders and contact you where necessary.
For more information about returns, refunds, and cancellations, please review our Returns and Refunds page.
Section 7 — Optional third-party tools
We may provide access to third-party tools or services that we do not control, monitor, or manage.
You acknowledge that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions from us. We are not responsible for your use of optional third-party tools.
Any use of third-party tools made available through the website is at your own risk. You should ensure that you understand and accept the terms provided by the relevant third-party provider.
Section 8 — Third-party links
Our website may contain links to third-party websites, products, services, or content. These third-party websites are not controlled by us and may have their own terms, conditions, and privacy policies.
We are not responsible for reviewing, verifying, or guaranteeing the accuracy, content, or practices of third-party websites. We are also not liable for any loss, damage, or issue arising from your use of third-party websites or services.
Please review the policies of any third-party website before making a purchase or providing personal information. Questions or complaints about third-party products or services should be directed to the relevant third party.
Section 9 — Comments, feedback and submissions
If you send us comments, ideas, suggestions, proposals, plans, or other materials, whether requested by us or sent voluntarily, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise process such content without restriction, where permitted by law.
We are not obliged to keep such comments confidential, compensate you for them, or respond to them.
We may monitor, edit, or remove content that we consider unlawful, offensive, threatening, defamatory, obscene, abusive, misleading, or otherwise inappropriate, or that violates intellectual property rights or these Terms.
You agree that any comments or submissions you provide will not violate the rights of any third party, contain unlawful or harmful material, include malware, or mislead us or others about their origin. You are responsible for the accuracy and legality of the content you submit.
Section 10 — Personal information
The submission and processing of personal information through our website is governed by our Privacy Policy. Please read it carefully to understand how SAAI RETAIL OÜ collects, uses, stores, and protects personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
Section 11 — Errors, inaccuracies and omissions
From time to time, information on our website may contain typographical errors, inaccuracies, or omissions. These may relate to product descriptions, prices, promotions, offers, shipping charges, delivery times, product availability, or other information.
SAAI RETAIL OÜ reserves the right to correct errors, inaccuracies, or omissions, and to update information or cancel orders where information on the website is inaccurate, including after an order has been placed.
We are not obliged to update, amend, or clarify information on the website except where required by law. Any update date shown on the website should not be taken to mean that all information has been updated.
Section 12 — Prohibited uses
In addition to other restrictions set out in these Terms, you must not use the website or its content:
- for any unlawful purpose;
- to encourage or participate in unlawful acts;
- to violate any international, national, or local law or regulation;
- to infringe our intellectual property rights or the rights of others;
- to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others;
- to submit false, inaccurate, or misleading information;
- to upload or transmit viruses, malware, or harmful code;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar activity;
- for any obscene, immoral, or abusive purpose;
- to interfere with or bypass the security features of the website, service, or related systems.
We reserve the right to terminate or restrict your use of the website or services if you violate any of these prohibited uses.
Section 13 — Disclaimer of warranties and limitation of liability
We do not guarantee that your use of the website or service will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from using the website or service will always be accurate or reliable.
You agree that your use of the website, service, and any products purchased through the website is at your own risk. Except where expressly stated by us or required by law, the website, service, products, and related materials are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, SAAI RETAIL OÜ, including its directors, employees, partners, agents, contractors, and suppliers, shall not be liable for indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, savings, data, or other similar losses arising from your use of the website, service, or products.
Where the exclusion or limitation of liability is not permitted by law, our liability will be limited to the maximum extent permitted by applicable law.
Section 14 — Indemnification
You agree to indemnify and hold harmless SAAI RETAIL OÜ, including our affiliates, partners, officers, directors, employees, agents, contractors, service providers, licensors, and suppliers, from any claim or demand made by a third party arising from your breach of these Terms, your violation of any law, or your infringement of the rights of another person or entity.
Section 15 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law. The unenforceable part shall be treated as removed from these Terms, without affecting the validity and enforceability of the remaining provisions.
Section 16 — Termination
The obligations and liabilities incurred before termination of these Terms shall continue to apply after termination where necessary.
These Terms remain effective unless terminated by you or by us. You may stop using our website and services at any time.
If we believe that you have failed to comply with these Terms, we may terminate your access to the website or services without prior notice. You will remain responsible for any amounts owed up to the date of termination.
Section 17 — Entire agreement
Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules published on this website, constitute the entire agreement between you and SAAI RETAIL OÜ regarding your use of the website and services.
These Terms replace any prior agreements, communications, or proposals between you and us, whether oral or written, relating to the website or services.
Any ambiguity in the interpretation of these Terms shall not be interpreted against the party that drafted them.
Section 18 — Governing law
These Terms and any separate agreements through which we provide products or services shall be governed by the laws of England and Wales.
Section 19 — Changes to these Terms
The most current version of these Terms is available on this page.
We reserve the right to update, amend, or replace any part of these Terms by posting the updated version on our website. You are responsible for checking this page periodically for changes. Continued use of the website after changes have been posted means that you accept the updated Terms.
Section 20 — Contact information
If you have any questions about these Terms and Conditions, please contact us at:
Company name: SAAI RETAIL OÜ
Brand: OutdoorChoice
Address: Viru väljak 2, 10111 Tallinn, Estonia
Contact number: +447488844924
Email: info@outdoorchoice.co.uk
Our customer support is available Monday to Friday, from 09:00 to 17:00. We aim to reply within 24 hours.
